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Refund Policy

Terms & Conditions of our policy

If you have changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

To qualify for our refunds policy:

  • Goods must be returned within 28 days from purchase or collection.
  • Goods must be returned with your original receipt
  • Goods must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, complete with all tags and labels attached.
  • Goods must be unworn

We reserve the right to refuse to refund items that does not meet the above terms & conditions, if such items are not faulty.

You may return item(s) directly to your nearest Matalan Stores.

See below for the full list of products that can’t be returned.

Your statutory rights is not affected by this.

Which Products can’t be returned?

For health, hygiene and copyright purposes, we are unable to sell or refund the following goods once worn or when the packaging has been opened or damaged unless the pieces are of unsatisfactory quality or inappropriate for use:

  • hats;
  • quilts;
  • duvets;
  • pillows;
  • underwear and shapewear (In the interests of hygiene please do not remove briefs while trying on clothes);
  • protection wear;
  • hosiery; and
  • swimwear (unless the hygiene strips and tags are still in place).

Gift vouchers are non-refundable and cannot be exchanged for cash.