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Returning or exchanging the items

Returning your product if you have changed your mind.

For in store and online purchases, you may return your item(s) unused and in original condition (including all labels and tags intact) with proof of purchase within 28 days only at Matalan Middle East stores, and we’ll give you an exchange or refund as long as your returned product meets our terms and conditions - see our refund policy.

Making an exchange:

To exchange an item(s), just visit your nearest Matalan Store with your proof of purchase and you will be able to exchange for the product you want (subject to availability).

We reserve the right to refuse to exchange items that are not returned within 28 days from the date of purchase or collection, if such items are not faulty.

We don’t offer an exchange service by post. You may exchange item(s) directly in your nearest Store.

For further information, please do not hesitate to contact us. We will be happy to serve you.